💼 LinkedIn: /in/jessica-dalhatu
🌍 Available Worldwide - Remote
Helping SaaS, healthcare, and B2B companies educate, engage, and support their audiences through high-quality content and exceptional customer experiences.
Remote-first professional delivering consistent results
SaaS, healthcare, B2B, HR, and finance
Fully distributed, globally collaborative
First-Class Honours in Physiotherapy
Jessica is a communication professional with over three years of remote experience in SEO content writing and client communication, and is now building toward customer support through hands-on practice and freelance client-facing work. She holds a First-Class degree in Physiotherapy, bringing healthcare knowledge, empathy, and structured problem-solving to every project.
Research-driven articles, guides, and web copy optimized for search engines and real readers.
Clear, empathetic communication across email, live chat, and knowledge base channels.
A First-Class Physiotherapy degree that brings clinical accuracy and credibility to health content.
Explore writing samples across SaaS, B2B, healthcare, HR, and finance; each piece is crafted to drive organic traffic and build audience trust.
Choosing the right ERM software is critical for your business. Discover the top 10 enterprise risk management platforms, their key features, and which one is right for you.
An empathetic, clinically accurate explainer for patients navigating pain management.
Learn how worn vinyl flooring affects safety in aged care and why non-slip coatings are a cost-effective alternative to full floor replacement.
Want to start a business in the UK without a big budget? Here are 10 profitable small business ideas you can launch in 2026 with little to no capital.
Discover the best multi-currency accounts for freelancers and remote workers, comparing fees, features, and benefits to help you get paid globally with ease.
Wondering what physiotherapy actually is? Discover what physiotherapists do, who needs it, and why it's one of the most under-utilized healthcare solutions.
Real-time problem-solving and customer support in action
Customer: I can't log in. It says my password is wrong.
Support (Jessica): Sorry about that. Let's see what the issue is. Just to check: are you seeing that error every time, or only on certain attempts? Sometimes it's a caching issue rather than the password itself.
Customer: It's every time, even after I'm sure I'm typing it right.
Support (Jessica): Got it; that points to the password itself rather than a typo. I'll send a reset link to the email on file. Check your inbox (and spam folder, just in case) in the next minute or two.
Customer: Okay, I just reset it, and I'm in now.
Support (Jessica): Perfect, glad that's sorted. One tip for next time: if it happens again, try clearing your browser cache first. It's usually the faster fix. Let me know if anything else comes up.
Customer: Why was I charged $49 instead of $29?
Support (Jessica): Let me pull up your account and take a look, one moment, please. I can see you were upgraded to the Pro plan on the 6th of August , which runs at $49/month, so that's where the difference is coming from. I know an unexpected charge is frustrating, so let's sort out what you'd like to do.
Customer: I didn't mean to upgrade. Can I downgrade back?
Support (Jessica): Of course. I'll switch you back to the $29 plan right now, effective immediately. Since the upgrade wasn't intentional, I'll also process a refund for the $20 difference this month so you're not out of pocket for a change you didn't want.
Customer: That's great, thank you.
Support (Jessica): No problem at all. You'll see the refund reflect in 3–5 business days, and your next bill will be back at $29. Let me know if anything else looks off.
Customer: "I'm trying to upload a 15MB PDF, and it keeps failing..."
Support (Jessica): "Sorry about that; let's get this sorted. A few quick things to check: our upload limit is 10MB, so a 15MB file will fail regardless of browser. Two options: I can compress it for you right now if you send it over, or you can split it into two smaller files and upload separately. Which works better for you?"
Customer: Let's try compressing it.
Support (Jessica): Okay, I'm on it. Give me two minutes. In the meantime, is this urgent on your end, or can it wait if compression takes a bit longer than expected?
Self-service resources that help customers solve common issues quickly
Real-world example using the STAR format (Situation, Action, Result)
A B2B client asked for "more engaging content," but the brief was vague and open to interpretation.
The client approved the full project immediately and said the questions helped clarify their real need. This reflects strong customer support skills: listening carefully, asking the right questions, and delivering the right solution.
Core competencies for customer support and customer success roles
Objective: Increase organic job board traffic through SEO content.
Responsibilities: Keyword research, job description optimization, blog writing.
Process: Content audit → keyword mapping → publishing cadence.
Results: Produced 300+ SEO-optimized long-form articles, including "Top 30" software roundups, product comparisons, and category guides spanning HR, career, finance, and business topics.
• Drove 30% increase in website engagement through compelling listicles and comparison content optimized for search intent.
Objective: Drive qualified traffic for SaaS and B2B clients.
Responsibilities: Long-form articles, landing pages, meta optimization.
Process: Brief → draft → SEO review → publish.
Results: Write SEO-optimized comparison articles and product roundups for UK and Australian B2B, B2C, and SaaS clients across lifestyle, health, HR Tech, and Fintech/Consumer Verticals .
Objective: Build a personal brand in fitness and physiotherapy.
Responsibilities: Content strategy, blog writing, social copy.
Process: Audience research → content calendar → distribution.
Results: Built and managed an independent content platform using SaaS tools for analytics, SEO, and audience insights
"Jessica consistently delivers well-researched content. She delivers great work and meets deadlines."
— Mr. Prince Bright, Content Editor, Ctech Finance
"Her writing skills are very good, especially when it comes to writing engaging content that will have you reading till the end of the page." —CEO, TheTravelHunters
"Jessica has the fantastic ability to communicate complex healthcare concepts into clear, simple, and educational content.
— Mr. Adelua, Founder, Mount Ltd.
Whether you need SEO content that drives traffic, support processes that retain customers, or a versatile communicator for your remote team, Jessica is ready. Reach out to discuss your next project or role.
📧 [email protected]